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Website Terms & Conditions

The Website

Thank you for visiting Strawberry Holidays. Please read the following information carefully as the following terms and conditions will apply to your use of the Website.

Use of the website

By accessing or using the Website, you are accepting the terms and conditions of use. However, if you do not or cannot accept the Website terms and conditions and/or the Booking Terms and Conditions you must stop using the Website immediately. The conditions may change from time to time but by browsing the Website you are accepting the terms and conditions which are in use at that time.

The Website is designed for use within the UK and by accessing this Website you are agreeing that English law will be applicable to any disputes which may arise.

The Website is for your personal use only and shall only be used in connection with the purchase of a holiday and/or products connected with that holiday. You shall not copy, use, alter or tamper any content of the Website except for printing off pages for your own personal reference.

Any communication or material which you transmit to us through this Website or otherwise via the Internet will be treated as non-confidential unless such communication or material includes personal information, which we will use in accordance with our Privacy Policy. Any communications and other material which you send to us are shall remain our property and by sending the same to us you agree that we may use the same for any purpose whatsoever, without any compensation being payable by us to you.

Materials on the website

All material on this Website including any advertising and/or promotional items, images, text and/or audio is our property or has been licensed to us. All trademarks, names, logos and other intellectual property rights existing in this Website are also owned or licensed by us. You may use this Website for your personal entertainment and information and you may make a copy of the pages of this Website but only for your personal non-commercial use, provided that you keep all copyright and other proprietary notices intact. Any modification, transmission, hiring, copying (other than for non-commercial personal use), reusing or otherwise using the content of this Website for public or commercial purposes is prohibited.

Information on the website

Whilst we have worked diligently to provide accurate and complete information, we cannot be liable to any person for any loss or damage which may arise directly or indirectly from the use of this Website (or any inability to use it) or any of the information contained on this Website. This Website and the information and material which it contains are subject to change without notice. All warranties, whether express or implied as to the accuracy or completeness of the information contained on this Website or in respect of any materials or products referred to on this Website are hereby excluded to the fullest extent permitted by law.

Links to third-party websites

Links on this Website and other websites that we operate may lead to third party websites. The content, accuracy and function of such websites is outside of our control and we cannot accept any responsibility for same and nor do we endorse the contents of such third party websites. In particular, any dealings that you have with such third party website operators shall be on the terms and conditions (if any) of that website operator, as this privacy policy is limited to the Website.

Privacy Policy

Strawberry Holidays are committed to protecting the Personal Information that you share with us. We want you to understand our Privacy Policy and what it means to you, our customer. Please take a moment to review this Privacy Policy. By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described within this document. If you do not consent to our use of your information, please do not use our services. Any questions you have about our Privacy Policy, or the information contained herein can be directed to Strawberry Holidays by calling our office, by writing to us or by emailing enquiries@strawberryholidays.co.uk

The Privacy Policy applies to Strawberry Holidays Limited.

We do our utmost to ensure your personal information is safeguarded and protected, by adhering and acting in accordance with all applicable legislation, including the General Data Protection Regulation (GDPR).

What is considered personal information and why would it be collected?

We may collect personal information when you use our website, enter information on our website, use our services, contact us directly by phone or in writing or if you are a recipient of our services. We may also collect personal information, including contact information, if you elect to enter a contest, subscribe to our newsletter, or to request any brochure or request a quotation for our services and we will use only to provide you with the service you have requested (or other substantially similar services directly related to your request). We may collect the following types of information:

  • Your name, address, email address and telephone number(s)
  • Information required to provide you with a service and details of the service you have used
  • Information collected through your use of the Strawberry Holidays website, please refer to the Cookies section within our Privacy Policy.

Strawberry Holidays collects personal information only to the extent necessary to deliver the services, products, or information you, or a third-party or other passenger booking on your behalf, request.

Strawberry Holidays services:

Strawberry Holidays either directly or through booking partners collects, holds, uses and discloses, only as necessary the following personal information from customers and others in the course and as required in offering services or providing services to you:  

  • full name,
  • age,
  • home address,
  • phone number,
  • email address,
  • passport (where required as a condition of the service we are providing due to the type of holiday quoted for or booked and required by the travel operator)
  • travel medical information (where required for example as a condition of the service we are providing due to the type of holiday quoted for or booked and required by the travel operator who will ultimately provide the services, for example adventure holidays),
  • insurance details,
  • ISIC information (where applicable)
  • nationality,
  • residency,
  • nutrition preferences,
  • trip evaluations,
  • travel & accommodation preferences,
  • comments you provide us,
  • trip destination information,
  • credit card and/or other payment information,(credit card and/or other payment information is only used for the purpose of collecting payment for the services provided and upon collection of payment, full card details you provide are destroyed with payment receipts only retained)
  • Any other information required to provide the services.

The collection of this information is done to allow us to provide services to you as requested.

When you request a holiday or travel and associated services quotation or book holidays or travel and associated services with us, we will need to send you communications with regards to the quoted services and for services you have booked with us. When you book services with us we will send you communications including booking confirmation, hotel details, flight confirmations, attraction tickets, balance due reminders and any other communication with respect to our provision of the services we are supplying to you.

Marketing: How we communicate with you:

Email Communications: Relating to our supply of services:

As long as you wish for us to do so, we would like to keep you updated with travel information and offers.

When you register with us we will ask if you wish to receive marketing communications from us.

If you do not wish to receive communications through email to us, you may tell us by phone or in writing, please find details of how you can change how we contact you or to stop us communicating with you in the section “Changing how we Contact You”

Direct Mail: Relating to our supply of services:

We would like to use you details to keep provide you with specific information from time to time. Our direct mail communications aim to let you know about holiday special offers or provide information about Strawberry Holidays  and travel.

When you register with us we will ask if you wish to receive marketing communications from us.

If you do not wish to receive communications through direct mail from us, you may tell us by phone or in writing, please find details of how you can change how we contact you or to stop us communicating with you in the section “Changing how we contact you”

Phone Calls: Relating to our supply of services:

When you register with us we will ask if you wish to receive phone calls  from us, to provide you with specific information from time to time. Phone Call communications aim to let you know about holiday special offers or provide information about Strawberry Holidays  and travel.

If you do not wish to receive communications through phone calls, you may tell us by phone or in writing, please find details of how you can change how we contact you or to stop us communicating with you in the section “Changing how we Contact You”

Text Messages: Relating to our supply of services:

When you register with us we will ask if you wish to receive text messages  from us, to provide you with specific information from time to time. Text communications aim to let you know about holiday special offers or provide information about Strawberry Holidays  and travel.

If you do not wish to receive communications through email to us, you may tell us by phone or in writing, please find details of how you can change how we contact you or to stop us communicating with you in the section “Changing how we Contact You”

Online interactions:

We collect information and handle information from all visitors to the Strawberry Holidays website, if you provide us with that information or just browse our website. The information we collect includes the Internet Protocol address of the device you are using, browser software and operating system used, date and time when you visited our website, and if appropriate, website from which you connect to our website.

We use that information to look at number of visitors, locations, time visiting, duration of visit and sections of our website visited.

Any personal data (such as name, address, email address and telephone number(s) that you share with Strawberry Holidays from a visit to our website, including information request, quotations or enquiries, will require you providing a double opt in agreeing to provide us with same data.

Social Media:

You may use social media to contact us regarding our services. We review and evaluate social media and other online sites so we can build better understanding of client reviews and comments with regard to us and our services and to create a better service to our clients that wish or prefer to contact us through social media.

Make sure any information we collect from social media, which may sometimes include personal information, is, if we use, is fully credited to its source or is made anonymous.

Social media and online sites may have their own Privacy Policy, providing information on their use and sharing of your personal information. You should review these policies to ensure you agree with how they collect and share personal information.

Website Policies and Cookies

What is a Cookie?

A cookie is a small text file containing a unique identification number that a website sends to your computer’s web browser. While you visit a particular website, a cookie may be used to track the activities of your browser as well as provide you with a consistent, more efficient experience.

How do third-party vendors use Cookies?

Third party vendors, including Google, show Strawberry Holidays’ ads across the internet. These third party vendors use cookies to serve ads based on a user’s prior visits to the Strawberry Holidays website. Neither Strawberry Holidays, or any affiliated third party vendor, store any personal information in the cookie data. Users may opt out of third-party usage of cookies by visiting the Network Advertising Initiative opt-out page.

How does Strawberry Holidays use Cookies?

Cookies may be used to help speed up completion of online forms so you do not need to re-type the same information again and again. We may use cookies to measure website usage such as entry and exit points of visitors, how many people visit a certain section or page and details of searches performed and related information. We do not store any personal information in the cookie, or use it for any other purpose.

Strawberry Holidays Employees:

Strawberry Holidays collects personal information from those individuals applying for employment or similar positions at Strawberry Holidays to the extent necessary to (i) identify the individual and (ii) evaluate their suitability for the position applied for. This information may include name, contact information, educational and employment background, residency and/or citizenship information, and other information necessary for us to screen potential employees and staff

Children:

We do not knowingly collect Personal Information from Children. If you are a child do not attempt to become a registered user of our website or provide us with any Personal Information. If we discovered we have accidently obtained any Personal Information from a child, we will delete that information as soon as we can. If you know of a child that has or may have provided us with their personal information, please contact us at:  enquiries@strawberryholidays.co.uk

How is my personal information used or disclosed?

Strawberry Holidays uses this personal information to provide the services and/or products you have requested, or to provide you with information about those services or Strawberry Holidays. This includes using personal information to:

  • register you to receive newsletters and email communications, text and phone calls
  • answer your request for quotations or further information about our trips,
  • make a booking or booking(s),
  • provide you with information about the Strawberry Holidays and/or our services, and to receive and implement feedback on those services.

Furthermore, the personal information allows us to:

  • Understand your needs as a customer and determine eligibility for our products and services.
  • Inform you about our products and services, or those of our suppliers that we believe may be of interest to you.
  • Provide ongoing service and support, including resolution of any issues with the services or products you request from Strawberry Holidays.
  • To ensure the safety and security of our passengers and products.
  • Carry out internal accounting and administration of our business.
  • Comply with laws, regulations, immigrations requirements, and the like.

Strawberry Holidays may also use your personal information to book products and services for you or on your behalf from our third party suppliers and tour operators/travel provider, or other travel associated providers whom we act as agent from time to time. This collection of personal information can be both for our internal purposes, for example, to process your booking, and occasionally on behalf of the parties for whom we act as agent, for their internal purposes in providing the services or products you have requested. Please be aware that the consent you provide to the collection and use of personal information by Strawberry Holidays, applies equally to the parties whose products and services we sell or book on your behalf. For example, if you purchase a holiday from us, you will be deemed to have consented to your personal information being provided to the airline to enable your flight to be booked.

 

What are the consequences of failing to provide Personal Information?

If you do not provide the Personal Information that we request, we may not be able to deliver the services you have requested, which may mean you won’t be able to participate in our holidays and travel services, or subscribe to our newsletter, to name a few. If you have paid a deposit and later refuse to provide necessary Personal Information to Strawberry Holidays which Strawberry Holidays (or our partners and suppliers) require to deliver the service for which the deposit was paid (for example, for a flight which requires passport information), you may not be entitled to a refund for that service. Please contact us if you have any questions about providing or not providing Personal Information when booking or otherwise dealing with Strawberry Holidays. Personal information is not collected by Strawberry Holidays unless provided to us. This means you can visit and browse our website, or place a call to our offices, without having to provide any personal information to Strawberry Holidays.

How do we collect this information and obtain your consent?

We collect information from customers during the booking process, or during the inquiry process where required, via our sales channels, such as our website enquiry form, our sales office (via e-mail or telephone), through on-line evaluations submitted by you, via online or other entry ballot for any contests, competitions, or sweepstakes, using brochure or other similar request forms, and/or through our suppliers and other individuals who make or update bookings on your behalf, or otherwise interact with us on your behalf, including during the inquiry process (whether or not the inquiry proceeds to a booking).

This information is provided by you or on your behalf by someone you have authorised to make or inquire about a booking. We obtain consent by:

  • Written permission via mail, email or fax, or through our booking process
  • Verbal permission
  • Third party consent (i.e. from any third party, or the passenger booking on your behalf to whom you have provided your personal information for such purpose).

How your Personal Information is protected?

The security and integrity of your Personal Information is important to us. All personal information is stored in secure databases to prevent unauthorised access. Passwords, encryption and firewalls protect these databases. Please note however that no data transmission over the Internet can be guaranteed to be 100% secure. While we take all steps to ensure the safety of your data, we cannot ensure the security of information you transmit to us over the Internet. In the highly unlikely event that Strawberry Holidays suffers from a security breach that may compromise protection of your  personal information, we are obliged to inform you and will so do.

Access to your personal and private information is limited to authorised employees of Strawberry Holidays and any of the third-party suppliers who require your information to provide the travel or other services you have requested (such as the airlines, transportation services, hotels, activity providers or tour guides who deliver the services you purchase through Strawberry Holidays or that we arrange on your behalf) . We keep our employees and our third party suppliers and other partners informed about our policies and procedures and require strict compliance with this Policy in order to ensure your information remains protected. Unauthorized access and/or disclosure of client information are strictly prohibited.

Who we share your Personal Information with:

Third Party Partners, including Travel Operators and Associated Suppliers:

 

Strawberry Holidays will share your information with the outside suppliers (such as travel operators and suppliers of travel services including guides, other travel companies, hotel companies, insurance companies, equipment suppliers, and credit card processing entities and any other travel organisation providing the services we are supplying to you, all of which may be located outside of your country of residence and governed by differing privacy legislation) who perform services on our behalf. As you would expect, certain information must be provided to these suppliers in order to facilitate your booking and in order to provide you with service(s) you have requested. These partners and suppliers are located all over the world – you can reasonably expect your personal information to be shared with organisations we work with in the countries you are travelling to, and in some cases, to the country of the head office of such third party partner supplier.

Please be assured that Strawberry Holidays never sell, lease or trade  personal information about you or your travel information to other parties in the ordinary course of conducting its business. Of course, if all of the assets Strawberry Holidays were to be sold, your personal information would be among the assets sold – though we commit that any subsequent entity would be bound by this Privacy Policy, or one with equal or more protective terms.

Can I access my information and whom do I contact?

You have control over the personal information we collect about you, so as to ensure the same is accurate and that we meet you preferences.

You may access, update, and/or correct much of your Personal Information.

Additionally, upon request in writing to the address below, or by calling our offices at the phone number listed below, you may request access to, or the right to view or correct, your personal information, subject to certain limitations. If you wish to review or verify the personal information you have provided to us, determine to whom your personal information was disclosed, amend or to delete any or all information, please contact us in writing at the following address, specifying in detail your request (whether to access, amend or delete):

Privacy
Strawberry Holidays Ltd
Tower View
Pleasington,
Blackburn
Lancashire
BB2 5JH

Tel: 01254 205300
Email: enquiries@strawberryholidays.co.uk

 

Changing how we  Contact You: Your Personal Preferences

Subject to legal restrictions, you can withdraw your consent to our use of your information at any time and with reasonable notice. If you refuse or withdraw your consent for any purpose that is required by us to fulfil our product or service contract with you, we will not be able to provide you, or continue to provide you, with the product or service.

Strawberry Holidays will only send you brochures, newsletters or other promotional and/or marketing materials or communications, including, phone calls or text messages, if you have opted in to receive them. You can subscribe to receive such materials on our website, or by contacting our office or emailing enquiries@strawberryholidays.co.uk

If you have subscribed to our promotional emails and all marketing communications including text and phone calls,  you can unsubscribe from these at any time by providing us with an Opt-Out Notice, by using the unsubscribe link in the bottom of each email, by contacting our office or by emailing enquiries@strawberryholidays.co.uk.  

Strawberry Holidays retains passenger personal information for as long as is reasonably required, with consideration to the purpose for which it was collected or a related or ancillary purpose, and to our legal and regulatory obligations. Strawberry Holidays deletes or otherwise destroys passenger personal information after a reasonable period of time. On occasion, you may have to provide your personal information to us again where it has been so deleted.

 

Contacting Us:

If you have any questions, comments or concerns or if you wish to make a complaint about Strawberry Holidays collection, use, disclosure, or dealing with your Personal Information, if you believe that Strawberry Holidays is in violation of or have any questions about Strawberry Holidays compliance with applicable privacy legislation in relation to your Personal Information, please send a written letter or an e-mail to the Privacy at enquiries@strawberryholidays.co.uk or at the postal address in the section above.

Strawberry Holidays takes all complaints regarding your privacy and Personal Information very seriously. Upon receipt, the directors will review your complaint within 20 business days and will provide a written response to the return address indicated in the complaint. If such response is not satisfactory to you, we invite you to reply to the directors, who will make every endeavor to resolve your concerns. If you are still not satisfied with our response, you may contact the Information Commissioner’s Office (https://ico.org.uk) who is responsible for handling complaints about the use of personal information.

In the event you provide us with an Opt Out Notice you information will be segregated and not disclosed or used in any manner about which you have objected. However, the personal information we collected may be retained by us if necessary for us to comply with any law or legal directive.

Changes to this Privacy Policy:

From time to time it may be necessary for Strawberry Holidays to amend or make revisions to this Privacy Policy, which amendments may also apply to your personal information collected under a previous version of this Policy. Strawberry Holidays reserve the right to change this Privacy Policy at any time and for any reason. If we make a change to the Policy, the revised version will be posted on our website.

This Privacy Policy was lasted updated April 2018