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The Unexpected Extras

Booking your holiday is a special time, and it should be exciting, it shouldn’t feel like a job, an obligation or a “must-do”. With our clients it’s all about you.

Firstly we run through our All About You questionnaire. And we do that either over the phone, messenger or email. Whichever way you prefer. That gives us a little better insight into what you’re thinking you want for your next holiday. Now don’t worry if you don’t know exactly, that’s where we’ll step in!

After we’ve got all the details from your questionnaire, expect us to be in touch by the next business day, this is an opportunity for us to get to know you a little better. As well as those extra details about your next holiday wishes in more detail. That way we can work out if we’re a good fit for you to work together on this trip.

And then the fun begins!

We’ll begin our research and after our back and forth, we should have a really good handle on what it is you’re looking for. That’s why we ask so many questions, we don’t plan holidays by pulling them off the shelf, these are customised to you. There’s nothing standard about our holidays.

And then it gets really fun.

Once we’ve done our research and we’re confident that we have 3 or 4 choices of itinerary for you to choose from we’re going to put together the proposal. This is where we wrap everything up in a beautiful little package on your very own personalised webpage. We’ll give you the link.

It will have your name, the dates of travel the resorts or cruises we’ve hand-picked for you, the destinations, what it includes, the room categories, the tours you can participate in. Everything for the package that we can book at that time. We will put it on there for you to view.

An example of a personalised package web page –

Once you’ve had a look at those we’re going to start tweaking the one that suits your needs and wants. We can look at different room categories, different tours that you can go on, different airlines. Anything like that,, that you want to change, we can. Remember these proposal itineraries are recommendations and can be tweaked to perfection because it’s all about you. We won’t stop until we get it right.

Once you’ve decided which holiday is right for you, we’ll be in charge of booking everything, so you can sit back, relax, and enjoy your holiday. All you need to do is start packing. We’ll guide you through the booking process, you’ll only need to submit a deposit at first. That changes depending on the resort that you choose and the airline, as they set the deposit amount. We put your deposit against the package, you don’t have to worry about a thing! We’ll also remind you by email when your final payment is due and how much is due. So you’ll always be in the loop – make sure to keep an eye on your email at around that time!

Leading up to your departure we’ll send you super helpful information about your destination, help with any visas and travel advice, maybe even a packing checklist. In the week before you travel, we’ll give you a Bon Voyage call, to run through, step by step your itinerary and answer any last minute questions you may have. All the way through the process from door to door. It will all be laid out for you, custom to you.

We’ll send you your travel documents that you need to take with you. You’ll also have our contact information should you have any trouble during your travel. As well as all the contact information for each supplier. You’ll be all set.

Example travel documents.

And when you get back home, be sure to share your story with us on your Welcome Home call. We love to see how it went and check in and see if there was anything more we could have done to help you prepare for your holiday. Because we’re constantly trying to improve service. And that’s it. So easy. So go ahead click the Contact form so you can start experiencing the trip of a lifetime.

But wait there’s more!

If all that wasn’t enough, because we’re part of the Global Travel Group, all our packages are ATOL protected and bonded with a Customer Protection Guarantee.

Because we get to know you and your reasons for taking the trip, we’ll pull out the stops to add extra little touches. Like we did for the couple celebrating a special wedding anniversary. We got them a room upgrade. Or our client heading off to a business conference where we booked extra nights at the beach for her to relax afterwards. Or the mother and son who had special medical requirements – we dealt with everything for them.

Unfortunately, there are times when things go wrong, things out of our control. We recently spent all night helping a client with their re-arrangements when illegal drones closed their original departure airport. And we were on hand to offer advice for another client when she was left disappointed with her room.

These are all the **Unexpected Perks** of booking with a travel agent. With very little effort on your part, you can have the trip of a lifetime organised for you!

What are you waiting for? Start planning with Kate & Fiona today! | 01254 205300

About the Author
I've worked in travel for 13 years. As a marketer I've worked for Thomas Cook, Going Places, Direct Holidays, Gill's Cruises, Virgin Holidays and cruise brands,, and Strawberry Holidays was born because I LOVE TRAVEL. In the last 5 years my family and I have been to 39 places and 17 countries.